Orders

Once you've added an item to your cart, you will be directed to your shopping cart for review. Here, you can check the items, adjust quantities, remove products, or go back to the product page.

After confirming your selections, you can choose to continue shopping or proceed to checkout to complete your purchase.

Payments 

1. Form of payment cannot be changed, once the order is placed.
2. Please use the billing address and contact information exactly as they appear on your credit or debit card statement when placing your order.
3. If we are unable to process your order due to a billing or address issue, we may need to contact you via phone and email to verify your order details. Your order may be held until the information is confirmed.
4. In cases your order cannot be processed, we will refund the payment to the original payment method used.

Cancellation 

You have 24 hours from purchase to request cancellation. Orders cannot be canceled after a tracking number is issued.

We take 2–5 business days to make your custom-ordered product. More than 50% of our orders are shipped within 3 business days or less.

Please note that shipping is not included in the fulfillment time. To get an idea of how long an order will take to arrive, combine the estimated fulfillment time with the estimated shipping time.

Returns  have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@avenueicon.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You can always contact us for any return questions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@avenueicon.com.

Returns  have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@avenueicon.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You can always contact us for any return questions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@avenueicon.com.